Creating and Sustaining Healthy Teams
Preventing and Managing Team Conflict
Conflict in the workplace costs organizations many billions of dollars annually. Much of this conflict can be prevented or managed to create value from this energy that could otherwise be destructive and unproductive energy. Hugh Ballou’s article demonstrates how Transformational Leadership skills can help leaders identify, prevent, and manage conflict.
This article is divided into four useful sections:
This comprehensive article provides leaders with tools and strategies for leading teams and empowering transformation.
Setting the Stage: Why Conflict Happens
The Leader’s Role in Managing Conflict
Diagnostic: How to see potential conflict
Pinch vs. Crunch
Layers Underneath Conflict
Stages of Conflict
Prescriptive: Strategist for Dealing with Conflict
Guidelines for Healthy Teams
Preventive: Ways to Build Relationships and Reduce Conflict
Develop Team “Norms”
Define Your Roles
Some Conflict Is Healthy
Never, Never, Never Triangulate!
Always Play Fair
Meetings Create Conflict
Conclusion: Moving Ahead
Download Sample HERE