Creating and Sustaining Healthy Teams

Preventing and Managing Team Conflict


Creating Healthy TeamsConflict in the workplace costs organizations many billions of dollars annually. Much of this conflict can be prevented or managed to create value from this energy that could otherwise be destructive and unproductive energy. Hugh Ballou’s article demonstrates how Transformational Leadership skills can help leaders identify, prevent, and manage conflict.

This article is divided into four useful sections:

1. Diagnostic

2. Prescriptive

3. Preventive

4. Resources

This comprehensive article provides leaders with tools and strategies for leading teams and empowering transformation.




  Setting the Stage: Why Conflict Happens

  The Leader’s Role in Managing Conflict

Diagnostic: How to see potential conflict

  Pinch vs. Crunch

  Layers Underneath Conflict

  Stages of Conflict

Prescriptive: Strategist for Dealing with Conflict

  Guidelines for Healthy Teams

Preventive: Ways to Build Relationships and Reduce Conflict

  Develop Team “Norms”

  Define Your Roles

  Build Participation

  Some Conflict Is Healthy

  Never, Never, Never Triangulate!

  Always Play Fair

  Meetings Create Conflict


Conclusion: Moving Ahead





Who Is Hugh Ballou?

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